General Terms of Use and Contracting

These General Conditions of Use and Contracting (hereinafter "the General Conditions") govern, together with the Privacy Policy, the access and use of the Website that is consulted by the User (hereinafter "the Website"), as well as the contracting of services through it. By means of the acceptance of these General Conditions, the User states:

  1. That you have read and understood what is stated here.
  2. That the person is with sufficient capacity to contract.
  3. That in the case of acting on behalf of a legal entity, it has sufficient and effective powers to do so.
  4. To assume all obligations here.

The use of the Website attributes the status of User of the Website (hereinafter, the "User") and implies the acceptance of all the terms included in these General Conditions. The User must carefully read these General Conditions each time the User accesses the Website, as the Website and these General Conditions may be modified.

The owner of the Website reserves the right to make modifications or update its contents and services, at any time and without prior notice; as well as to update these General Conditions and, in general, the number of integrated elements in the design and configuration of the Website.

The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to such modification.

  1. General information about the website

In compliance with the provisions of the Article 10 of the Law 34/2002 from the 11th of July, the Law on services of information society and electronic commerce, the following general information about the Website is provided:

Name: CANAL IP NETWORK, S.L. (hereinafter, “CANAL IP”).

Registered office: Rambla de Catalunya, 38, 8ª planta, 08007 Barcelona.

Tax ID Number: B60678760

E-mail: info[@]

Phone number: 93 303 68 70

Registration details: Trade Register of Barcelona; Volume 27697; Page 83; Sheet B-120931; Registration 3ª; Date October 28th, 1994.

  1. Terms of Use

2.1. Access to the Website

Access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

2.2. The Need to Register

In general, to access the services and content of the Website, User registration is not required. However, the use of certain services and content may require prior User registration.

The data entered by the User must be accurate, current and truthful. The registered User will be responsible at all times for the custody of his password, assuming consequently any damages that may arise from its misuse, as well as from the transfer, disclosure or loss of the password. For these purposes, the access to the restricted areas and/or the use of services and content made under the password of a registered User shall be deemed performed by said Registered User, who will be responsible for all such access and use.

2.3. Rules for using the Website

The User agrees to use the Website and all its content and services in accordance with the provisions of the law, morality, public order and these General Conditions. Likewise, the User is obliged to make an adequate use of the services and/or contents of the Website and not to use them to carry out illegal activities or constitute crimes, that infringe the rights of third parties and/or that violate the regulation of intellectual and industrial property, or any other rules of the applicable legal standards.

The User agrees not to transmit, introduce, disseminate and make available to third parties any material and information (data, passwords, contents, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to law, morality, public order and these General Conditions. This includes, but in no case is limiting or excluding, that the User undertakes:

I.- Not to introduce, share or promote content that is racist, xenophobic, pornographic, justifying terrorism or violates human rights.

II.- Not to introduce or share programs (viruses and harmful software) that may cause damage to information systems of the service provider, its suppliers or third-party Users of the internet.

III.- Not to share, transmit or make available to third parties any information, elements or content that undermines fundamental rights and public freedoms, recognized by the Constitution and international treaties.

IV.- Not to share, transmit or make available to third parties any information, elements or content that constitutes unlawful or unfair advertising.

V.- Not to transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail", "chain letters", "pyramid schemes" or any other form of solicitation, except in those areas (such as commercial areas) that have been exclusively designed for it.

VI.- Not to present or share any false, ambiguous or inaccurate information for the purpose of misleading the recipients of the information.

VII.- Not to provide his or her log-in details to different services and/or content of the Website to the other Users.

VIII.- Not to share, transmit or make available any information, elements or content by third parties, that involves a violation of the rights of intellectual property, patent, trademark or copyright that corresponds to the holders of the Website or third parties.

IX.- Not to share, transmit or make available to third parties any information, elements or content that involves a violation of the secrecy of communication and the law on personal data.

X.- Not to use any service in relation to:

  1. Alcoholic products, tobacco or weapons.
  2. Content that infringes the rights of any third party.
  3. Gambling, casinos and similar.
  4. Illegal activities, pyramid schemes, fraudulent content or activities that could mislead the User.
  5. Content that encourages hatred or violence, is threatening, defamatory or pornographic.
  6. Promotions aimed at any country or region where there are legal limitations.

The User agrees to indemnify CANAL IP against any possible claim, fine, penalty or punishment that it may be obliged to endure as a result of the User's failure to comply with any of the above-mentioned usage rules, reserving, in addition, CANAL IP the right to seek compensation for damages and losses as appropriate.

2.4. Exclusion of Liability

CANAL IP assumes no responsibility for updating this Website to keep information current, nor does it guarantee that the information published is accurate or complete. Therefore, the User must confirm that the information published is accurate and complete before taking any decisions related to any services or content described on this Website.

User’s access to the Website does not imply CANAL IP obligation to monitor the absence of viruses, worms or any other harmful computer programs. The User, in any case, is responsible for the detection and disinfection of harmful computer programs.

CANAL IP is not responsible for damages caused to the software and computer equipment of the Users or third parties during the use of services offered on the Website.

CANAL IP is not responsible for damages of any kind caused to the User as a result of failure or disconnection of telecommunication networks that results in the suspension, cancellation or discontinuance of the Website service while providing the same or prior.

2.5. Content and services linked to the Website

Service access to the Website includes technical linking devices, directories, and even search tools that allow the User to access other pages and Internet Portals (hereinafter, "Linked Sites"). Service access to the Website includes technical link devices, directories, and even search tools that allow the User to access other pages and Internet portals (hereinafter, "Linked Sites"). In these cases, CANAL IP can only be responsible for the content and services provided on the Linked Sites to the extent that it has become aware of the illegality and has not disabled the link with due diligence. In the event that the User considers that there is a Linked Site with unlawful or inappropriate content, the User can inform CANAL IP, but in no way does this entail the obligation to remove the link.

Under no circumstances should the existence of Linked Sites be perceived as a formal agreement between the representatives or the owners, or as any kind of recommendation, promotion or identification of CANAL IP with statements, content or services provided.

CANAL IP does not have information about the content and services of the Linked Sites, and therefore is not responsible for damages caused by the unlawfulness, quality, outdatedness, unavailability, error or uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to CANAL IP.

2.6. Intellectual and industrial property

All contents of the Website, this includes, but not limited to, texts, photographs, videos, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as graphic design and source codes are intellectual property of CANAL IP or third parties, without any of the rights being transferred to the User under any operating rights recognized by current legislation on intellectual property of those.

The trademarks, trade names or logos are owned by CANAL IP or third parties and it may not be construed that access to the Website provides any rights over them.

  1. Conditions of Contract

3.1. Electronic purchasing procedure

This website offers a number of services that can be contracted online, by paying a single or monthly fee. There are several types of services that can be found on the CANAL IP website.

The procedure for electronic purchase of these services through the Website is as follows:

  1. On the pages corresponding to each of the services offered, the particularities of each of them are described, indicating the prices expressed in the Euro (€), excluding Value Added Tax (VAT) or other Taxes that may be applicable.
  2. The User selects the service he or she wants to contract.
  3. Once the User has chosen the service, he/she will fill out a form that includes credit card data. The credit card data is not received by CANAL IP, but by the company specialized in online transaction process Stripe Inc. ( Stripe Inc. is the company hired by CANAL IP for the online payment of all its services (whether single or recurring payments).
  4. Once the form has been filled, the User will press the "contract" button. If the data on the card is correct, Stripe Inc. will proceed to complete the transaction and send confirmation that the payment has been made correctly. If the collection has been possible, the service contract between the two parties shall be deemed to have been initiated.

With recurring services, the monthly payment will be made. The cancellation and/or non-payment of any monthly fee will terminate the service immediately. Except as set forth in subsection 3.4 (Right of withdrawal), or where expressly stated otherwise in the description of a particular service, cancellation or non-payment of any monthly fee in recurring services, will not entitle any refund of amounts paid to date.

3.2. Price and validity period of the offer

The prices indicated for each service do not include, unless expressly indicated otherwise, Value Added Tax (VAT) or other taxes that may be applicable and, in any case, will be expressed in the Euro (€) currency. Such prices, unless expressly stated otherwise, do not include any additional services and attachments to the service purchased. CANAL IP reserves the right to modify the price of its services at any time, without affecting the Users who previously contracted them.

For any information about ordering, the User can contact the CANAL IP customer service by phone: 93 303 68 70, or by sending an email to: info[@]

3.3. Other ways to request services

The Website offers the possibility for the User to request a personalized service proposal. Having filled out a specific form for this request, the User will receive a personalized offer which includes services from CANAL IP.

3.4 Right of withdrawal

The User who has contracted CANAL IP service online will enjoy a right of withdrawal in the period of 14 calendar days from the date of contracting it, without having to provide any reason. This right will not be applicable to those services that are characterized by a digital content supply when the execution has begun with the prior expressed consent of the User. The right of withdrawal will not be applicable when the service has been executed, with the prior expressed consent of the User.

To exercise your right of withdrawal you must send an email to info (@) Once your email has been received, we will proceed within 2 weeks to refund the amount paid, discounting the proportional part from the beginning of the service (date of payment) until the date of the communication of the withdrawal.

4- Null and void clauses

If any clause in these General Conditions is declared totally or partially null and void, such invalidity or ineffectiveness will affect only that provision or its part that is invalid or ineffective, these General Conditions subsisting in everything else, considering such provision totally or partially not included.

5 – Applicable legislation and jurisdiction

These General Conditions shall be governed by and construed in accordance with the Spanish law. CANAL IP and the User agree to submit any dispute that may arise from the delivery of goods or services covered by these General Conditions, with the Courts and Tribunals of the city of Barcelona, ​​Spain, unless the law states otherwise.